Money transfer, virtual currency, or money service — BANK OF AMERICA, NATIONAL ASSOCIATION (WA)

None. Subject : Mishandled Fraud Report - Wire Transfer Fraud Company : Bank of America Issue : Wire transfer fraud mishandled by bank Date of incident : XX/XX/year> Amount : {$7500.00} ( plus additional {$1300.00} on XX/XX/year> ) Detailed description : On XX/XX/year>, I sent a wire transfer of {$7500.00} to XXXX XXXX XXXX through Bank of America. This was part of an investment scam. I immediately contacted Bank of America and reported this as XXXX through their phone support with a translator. However, Bank of America incorrectly recorded my report as a refund request instead of a fraud case. This mishandling caused a 3-month delay in investigation. I repeatedly contacted Bank of America asking why my fraud report was not being investigated. In XX/XX/year>, I insisted they correct