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Trying to communicate with the company to fix an issue while managing or servicing your loan. on XX/XX/XXXX, I went to the local branch accompanied by my son who recommended Fifth Third because they had been a good mortgage provider. It is important to understand that every single time I went to the bank, my son accompanied me. it was very clear that I was helping my son with starting a business and some general liquidity and they had no problem communicating with my XXXX in my presence, allowing him to essentially drive the conversations. On XX/XX/XXXX, our closing date we went into the bank. I signed everything that I needed to sign and at the direction of my son we sent two different wire transfers in excess of {$300000.00} we made it abundantly clear that there was going to be freq