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Problem with rewards from credit card. On XX/XX/XXXX, I spoke with XXXX from Chases Executive Office about my travel claim ( # XXXX ) for Trip ID XXXX ( Confirmation XXXX ). Chase denied reimbursement of XXXX Chase points and {$790.00} in cash for a disrupted flight from XXXX XXXX XXXX XXXX XXXX. The trip was purchased through Chase XXXX using XXXX points plus {$1500.00} in cash. Together, the points and cash paid for a particular itinerary chosen for its short layovers and convenience, but the flights I purchased were never fulfilled. XXXX XXXX moved my flight to an earlier departure time without notifying me. When I arrived in XXXX, I learned that the flight I had purchased was completely full and that I had been moved to an earlier XXXX flight that had already departed, leaving me o