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Trying to communicate with the company to fix an issue while managing or servicing your loan. I am the account holder for mortgage loan # XXXX. This account was 43 days past due on the date of this incident, XXXXXXXX XXXX XXXX I have experienced a financial hardship due to an unexpected medical event which I have been facing this year. Initial Payment Refusal ( Account Holder Call ) On XXXX XXXX XXXX at approximately XXXX, I contacted the servicer to make a payment for the previous month 's missed installment and discuss bringing the account current. I explained that the late payment was due to unforeseen medical expenses that caused a temporary disruption to my income/savings. The representative refused to accept the payment and demanded that I " elaborate more than just 'medical con