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Billing problem. On XX/XX/XXXX made my last payment while my account was under review for protections afforded by the SERVICEMEMBERS CIVIL RELIEF ACT ( SCRA ). On XX/XX/XXXX Santander charged off and closed my account. XXXX XXXX my attorney office provided notice of pending matter via correspondence addressed to Santander Consumer USA at XXXX XXXX XXXX, XXXX XXXX XXXX, TX XXXX. On XX/XX/XXXX I email a letter regard to Settlement Offer and Notice XXXX XXXX XXXX. Today XX/XX/XXXX XXXX from Santander XXXX office verify receipt of such email told me it would not be accepted and could not send to me in writing. Was told that Santander would not offer me a settlement since I have a lemon law case. I ask for his legal department to respond to me in writing as Santander next step. He asked me if v