Money transfer, virtual currency, or money service — Block, Inc. (MA)

None. I haven't been able to withdraw or send money from my cash app account. I reached out 18 days ago on XX/XX/XXXX and still have not received a reply back. Every time I reach out, they say the case is under investigation and their team will reach out via email which they don't. Initially I was told this can take up to 10 days which was obviously a blatant lie. I have {$9600.00} in the account that I need to make a payment and have received absolutely no help to resolve this issue.