Checking or savings account — CITIBANK, N.A. (GA)

Transaction was not authorized. I am submitting this follow-up complaint regarding my previous CFPB case ( # XXXX ) against Citibank. The response I received from Citibank was a generic form letter that did not address the details of my case or the evidence provided. On XX/XX/2025, I was the victim of a scam and {$9200.00} was wired from my XXXX XXXX XXXX account to a Citibank account controlled by the scammer. Both I and XXXX XXXX XXXX contacted Citibank immediately requesting that the receiving account be frozen. A Citibank representative confirmed to me by phone that the account had been flagged, that the funds were visible, and that they were frozen. However, weeks later, Citibank informed XXXX XXXXXXXX XXXX that the account holder ( the scammer ) had simply declined to return the fun