Credit card — CITIBANK, N.A. (TX)

Credit card company isn't resolving a dispute about a purchase on your statement. purchased a dresser from XXXX XXXX XXXX XXXXXXXX on XX/XX/year>. The product that arrived was not as describedthe actual length is about XXXX inches, not the advertised XXXX inches. I initiated a return through the merchants online portal on XX/XX/year>, which was well within the return timeframe. After initiating the return, the merchant did not provide the promised return instructions or a prepaid label. Instead, they required me to either pay {$110.00} for a return label or purchase a {$19.00} membership to be eligible for a free return. These conditions were not disclosed at the time of purchase and were added only after the return was initiated. The merchant repeatedly denied the dimensional disc