Credit card — JPMORGAN CHASE & CO. (IN)

Credit card company isn't resolving a dispute about a purchase on your statement. =========================================== PRODUCT TYPE : Credit card or prepaid card ISSUE : Problem with a purchase shown on your statement SUB-ISSUE : Credit card company isn't resolving a dispute about a purchase on your statement =========================================== WHAT HAPPENED : On XX/XX/XXXX, I initiated a dispute with Chase Bank for a fraudulent transaction on XXXX. The merchant 's support representative ( XXXX ) sent me multiple emails between July XXXX XXXX, instructing me to close my dispute with Chase in order for them to resolve the issue on their end. Specifically, on XX/XX/XXXX at XXXX XXXX, XXXX stated : " To avoid further consequences, we strongly encourage you to contact your b