Checking or savings account — JPMORGAN CHASE & CO. (CA)

Overdrafts and overdraft fees. After Chase reversed multiple overdraft fees, the bank still charged a new {$34.00} overdraft fee on XX/XX/year>, the day after I submitted a written request to opt out of overdraft services. My opt-out message is documented in the Chase Secure Message center, yet Chase continued to assess new fees. This demonstrates that Chase is not properly honoring opt-out requests and is continuing to apply overdraft programs after the customer instructs the bank to disable them. I am requesting that the CFPB review this additional fee and Chases failure to stop overdraft charges after receiving a documented opt-out request.