Mortgage — SOFI TECHNOLOGIES, INC. (MT)

Problem with personal statement of dispute. This morning I clicked a referral link for SOFI. after signing up I was told I already had an account, spent all morning getting back into that account. Which I told the guy I wanted to close. Fast track to this evening when I start getting all these credit pull alerts and I log into the sofi app and again try to find a place to close my account and so I ask chat. I am informed that they won't close the account because I have an open home loan???? I never applied for a home loan I don't even bank with these guys. I am told to call the office they are open 9 to 9. It's not even XXXX XXXX and the number goes to a recording that states they are closed