Credit card — BANK OF AMERICA, NATIONAL ASSOCIATION (NM)

Problem with fees. I am filing this complaint regarding an unjust late fee and Bank of Americas failure to properly investigate an autopay system error. I have spoken with multiple Bank of America associates regarding this issue, including contacting the company through social media, as there is no direct customer service email available. Despite these repeated attempts, I continue to receive inconsistent and inaccurate information. Bank of America has stated that my late fee reversal request was reviewed and closed due to insufficient funds. This is incorrect. I have documentation showing that my account had approximately {$140.00} available at the time the payment was scheduled, and the required payment amount was only {$72.00}. I also received an email confirmation stating that th