Credit card — WELLS FARGO & COMPANY (CA)

Credit card company isn't resolving a dispute about a purchase on your statement. I submitted a dispute on XX/XX/year>. The credit card company is Wells Fargo. Here is the information of the dispute : Date Posted : XX/XX/year> Merchant Name : XXXX XXXX Amount of Transaction : XXXX The reason for the dispute is that this merchant charged me but never offered their service. I placed my order on XX/XX/XXXX with a promised delivery time of XXXX days. Even allowing additional processing time, it has now been over a month with no tracking information. Also, I can find a lot of comments said XXXXXXXX XXXX XXXXXXXX is a fraud. So I want a chargeback and submitted the dispute. Wells Fargo 's action included asking me the reason on a phone call when I initiated the claim, and requiring anoth