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Trouble using the card to spend money in a store or online. I had a Money Network EIP card with leftover money on it. When I attempted to use it, I couldnt. I first tried to withdraw from in network ATMs, it wouldnt allow me I checked the account online, and said the balance was there and usable. I tried to transfer the balance online, it wouldnt allow me. I tried to change the pin, but I still couldnt use the card. So I tried to call multiple times, which they make extremely difficult to access help, and there is no option to speak to a person. So I tried to transfer the balance via phone it said there was an unexpected issue. I finally requested a replacement via phone, and after putting in all of my information the call dropped. I called multiple times, the same thing happened.