Credit card — CITIBANK, N.A. (MI)

None. 1. XXXX XXXX, XXXX I charged {$37.00} of store merchandise on my Macy 's credit card. 2. XXXX XXXX, XXXX statement showed a late charge of {$25.00} 3. XXXX XXXX, XXXX I called Macy 's requesting a refund of the late charge. The late fee was reduced {$13.00} leaving a late charge of {$14.00}. I was n't happy about that, since my credit history is that of a good customer. I asked to speak with a supervisor. Customer service refused. a. While on the XXXX XXXX, XXXX call I paid {$51.00} ( {$37.00} merchandise plus {$14.00} late charge, on the phone. b. While on the XXXX XXXX, XXXX call I asked that the account be closed. The Macy 's representative refused to close the account. 4. XXXX XXXX, XXXX, I received another statement from Macy 's dated XXXX XXXX, XXXX that showed a new la