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Didn't receive notice of right to dispute. XXXX terminated my cellular account & service on XX/XX/XXXX. The termination was executed by a XXXX employee/agent during the course of a telephone call I made to complain about lack of coverage. XXXX has misrepresented cellular service coverage in XXXX prior inquiries I made. The XXXX agent acknowledged XXXX 's lack of service coverage in the area, offered to terminate my account & service, & advised me that I would be sent a return reauthorization number & shipping label to return the XXXX XXXX that I had leased from XXXX ( when I opened the account in XX/XX/XXXX ). I never received the return authorization number or shipping label. Furthermore, notwithstanding my repeated calls to XXXX to have the return authorization & shipping label sent to m