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Received bad information about your loan. and a Master Promissory Note. I proceeded to state that I did not receive any documentation validating that how the creditor proved identity throughout the loan process, the documentation validating who received and cashed the checks for the funds, and also the account details of due dates for the loans, delinquency dates, and any payments received. I spoke with XXXX in the Escalation Department. She informed me that the loans became due XX/XX/XXXX and defaulted XX/XX/XXXX. She also indicated that there was never payment received on the loans. She also provided me with the Co-Signer listed on the loan. After receiving the information, I informed XXXX that the Co-Signer listed is XXXX. I called back on this date, XX/XX/XXXX, to request to have docum