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Charged for a purchase or transfer you did not make with the card. I am writing to you in great distress regarding the theft of my Financial Aid direct deposit. Unfortunately, on XX/XX/2018, I discovered that my account had been emptied out by someone in Florida. My Financial Aid had been stolen in the following amounts : XX/XX/2018 XXXX- {$500.00} XX/XX/2018 XXXX- {$880.00} XX/XX/2018 XXXX- {$1000.00} XX/XX/2018 XXXX- {$500.00} I immediately contacted the Customer Service department to XXXXxplain that I had unauthorized charges.I was asked to authenticate my identity and I was then told that my telephone number and email account had been changed. I told the representative that I had not called in to change anything. Furthermore, I had not been in Florida or used the card. After many