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Account status incorrect. The following correspondence was sent to XXXX XXXX on XX/XX/XXXX ( I have redacted my contact information : I am writing this letter for your assistance with a recently reported XXXX late payment on my account. I have been a loyal XXXX customer for several years and never had an issue with my account that required escalation to this level. On the XXXX of XX/XX/XXXX, I accessed the XXXX XXXX website and made a payment as I typically do every month. Everything appeared in order as I submitted the payment and I received no other correspondence ( phone calls or mailings ) after that date regarding my account, so I assumed that everything was fine until Saturday, XX/XX/XXXX. On that date, I received several alerts from my credit monitoring subscriptions that I was