Credit card or prepaid card — Bread Financial Holdings, Inc. (CO)

You never received your bill or did not know a payment was due. this complaint is regarding the clothing chain XXXX XXXX XXXX XXXX, and their credit card issued by Comenity Bank. I had an account with them for over five years. I set up my account to receive paper statements. For an unknown reason, I stopped receiving paper statements. I use the credit card, never received a paper statement, never received an email statement ( a search of my email was done while I was online with the company 's customer service agent to verify no email has been sent while other promotional emails were being received ). I reviewed no indication of a payment being due. Furthermore I was never notified in writing of any form that the underwriter had changed and that the company was being financially m