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Attempted to collect wrong amount. Was informed XX/XX/XXXX that money would be taken out of my bank account on XX/XX/XXXX if I did not submit in-school deferment forms. Faxed in-school deferment forms to Sallie Mae on XX/XX/XXXX. Was told by an agent on the phone XX/XX/XXXX there was no record of them ( despite the fact I have a receipt of a successful fax to the proper number ). She directed me on how to upload them online. Was told on the phone by a second agent three hours later that the forms were received. Was told by BOTH agents on XX/XX/XXXX that absolutely no money would certainly be taken out. Money was taken out XX/XX/XXXX. Spoke with an agent XX/XX/XXXX who contradicted the two agents I spoke with XX/XX/XXXX. She asserted the payment could not be stopped and denied t