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Trouble with how payments are being handled. In XXXX of XXXX I submitted the necessary documentation to remain in an income based repayment plan for my student loans and received documented verification that my application was approved through XXXX. At the same time I submitted public student loan forgiveness payment verification paperwork to certify that my payments counted toward public student loan forgiveness. In XX/XX/XXXX I received notification from FedLoan that they would be taking over my loan services from XXXX going forward as apart of the public student loan forgiveness program and that my direct deposits and monthly payments would continue as with my previous loan service provider. Their communication also stated that my current income based repayment plan did not qualify for