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Their investigation did not fix an error on your report. I have a credit card with XXXX XXXX. I made a payment on XX/XX/XXXX for {$2000.00} to my account with XXXX XXXX at the time the balance was {$3600.00}. My payment was for the wrong amount. I called XXXX XXXX on XX/XX/XXXX to have my payment modified. They stated on that called that they would have the payment refunded to me and I would be able to resubmit the amount I meant to pay. On the XXXX XXXX a payment adjustment for the {$2000.00} was reflecting on my credit card account balance. On XX/XX/XXXX, there were 3 different phone calls taking a total of 36 minutes and 6 seconds with XXXX XXXX about the refund and I was advised it would take 5-7 days business days to be received. On XX/XX/XXXX I made a payment of {$100.00} to this acc