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Card was charged for something you did not purchase with the card. Re : Citi Double Cash Mastercard XXXX XXXX XXXX XXXX ( void number now ) Around XX/XX/20 my master card was declined. I called the next day and the computer said I was over the credit limit. I listened to the charges and heard a false {$9600.00} charge from XX/XX/20 On XX/XX/20 I called Citi card customer service XXXX and told them of the false charge. They said I needed to close the account as someone had my info and I needed a new card number. I said good, do it. After being on hold awhile they said they could not get the account closed. But it would be taken care of and I would receive a new card and new card number in about 10 days. I said ok. After around 10 days, I called and said I had not gotten a new card. The ci