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None. On Monday XX/XX/XXXX I called XXXX XXXX to cancel my membership with them as I knew the nest time I'll be billed was coming up soon. It was a 45 minute wait I was on my 30 minute lunch so after 30 minutes of holding I hung up. Well I got off early on this Friday XX/XX/XXXX and I called XXXX XXXX back and waited 30 minutes finally a rep answered and stated that since I signed up with Collection Shield 360 ( A free service ) that I have to cancel through them. At that time I was told that they're closed that the ONLY way I could cancel the services is via email. The rep gave me the email address. I immediately email them. Now I noticed I had a pending charge of {$9.00}. The rep stated that they'll give me a refund. Now I've had Collection Shield 360 before and it was a free service