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Trouble using the card to spend money in a store or online. I received my Amex Serve card prior to the COVID stimulus check was sent, and had not activated it. When I heard checks were going out soon, I attempted to activate the card and was subsequently locked out of my account " for security '' purposes. I kept being directed on their website to call their automated service to activate my card. Nowhere in the automated menus is an option to activate my card and I spent over 1.5 hours on hold trying to reach a human one evening. Now when I call they are simply rejecting new calls and hanging up. I have no way of accessing my account information without first activating the card, even though I have already set up an American Express Serve account and don't want to use the card. I just want