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Problem with fees. On XX/XX/2020 I received a call from my lender as I amtrying to purchase a home. XXXX advised me that I needed to pay off my capital one credit card. I called capital one on XX/XX/XXXX I was advised that they couldnt provide me with a payoff at that time because I had a XXXX dollar payment that had not posted so the woman couldnt give me a good pay off amount she advised me to call back on XX/XX/2020 I again called back I spoke with a woman not sure of her name she advised me the payment had posted and gave me a payoff of XXXX I advised her I would be calling back once the payment was made. I sent the XXXX XXXX the same day called back spoke to a supervisor cant remember his name. He advised me that they did receive the payment but that he couldnt XXXX out my balance un