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Difficulty submitting a dispute or getting information about a dispute over the phone. Over one month ago, XX/XX/XXXX approximately, I requested to have my transaction detail from XXXX forward emailed to me because I have a transaction on there where I sent money to a XXXX XXXX XXXX for a puppy. I now have to produce proof that I sent these funds. I have made numerous phone calls and requests to PayPal and they tell me they will send me the information, but they never do. I called them again today and the customer service person in collections said he can not help me, that I need to sign on to the Paypal site. I tried that more than once and my account is locked so I am not able to get help that way. This man kept saying I owe money when I do not and I alerted them a long time ago that t