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Can't close your account. Comenity Bank, the issuer of my XXXX Credit Card, lowered my credit card for unjustifiable reasons, which of course had a negative effect on my credit score. I asked them to restore my limit or close the account. They refused to restore my limit, so I paid my balance in full on XX/XX/2020 and on XX/XX/2020 called and closed my account. I was assured my account had been closed. I had a XXXX balance. This morning I received an email that I have a new statement. I logged in. My account is still open and they have charged me fees. I have since checked online and this is a recurring theme for this company that many people incur and fight for months to get their accounts closed while being charged fees they do not owe and the company reports negatively on their credit