Credit card or prepaid card — SYNCHRONY FINANCIAL (FL)

Application denied. I have a CareCredit card with Synchrony Bank for as long as I can remember, and never made a late payment or went over the limit. The cars currently sits with XXXX balance. My credit scores are over XXXX depending on the bureau and my salary is over $ XXXX per year. Now. I applied for a Verizon Credit Card issued by Synchrony Bank on XX/XX/2020. My credit bureaus are usually frozen as a personal choice to protect myself. I unfroze XXXX and applied. I got a credit pull but the application said Id receive a letter. They didnt mention approval. I had to spend about 30 minutes calling different numbers at Synchrony Bank and getting transferred, until finally I was connected to the department in the bank that deals with the Verizon card. After a while, and using my