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None. My WI XXXX XXXX Eppicard was suspended for fraudulent activity in XXXX. Twelve unsuccessful attempts to speak contact customer service @ # listed on card. Minimum time waiting was 45min max time in line 2.5 hrs. Never speaking to a live person. Each call attempt was made @ diffrent time & day of the week to rule out high call volume times. After waiting 65 minutes I spoke with a Level 1 representative who said id need to speak with a L2 agent. 204 minutes wait time. The L2 agent asked for the same information I provided L1 After L2 verified my information was correct transferred me to L3 agent to lift suspension from my card. My call in queue 137min. When the L3 agent answered the call was dropped. Forcing me to start over @ L1 At L1 or L2 I wasn't given an explanation for the