Loading Scampede…
Account status incorrect. We have been trying to refinance our existing loan with BB & T since late XXXX XXXX with XXXX XXXX. We kept BB & T advised of this because we were advised to discontinue our mortgage payments by XXXX since our loan would be closing quickly. I tried to get copies of the recordings from XXXX to evidence this, but they refused to provide. BB & T said they would note our account but did not advise us that we would be reported as delinquent, which I believe they are required to do on each call we had with them. I also tried to get copies of calls from BB & T as evidence, but they refused to provide. In a call with BB & T and XXXX in XXXX, I, once again, explained that we were being told not to pay the mortgage and both XXXX and BB & T representatives on the call gave t