Student loan — AES/PHEAA (AL)

Problem with customer service. I will make this short in hopes that someone will actually read it. This concerns FedLoan Student Loan Servicing for Public Service Loan Forgiveness. I am qualified government employee who has made more than 120 qualifying payments. This has been an absolute nightmare for 14 years and that nightmare continues. Every chance that FedLoan has had to make things difficult or to manipulate the process they have taken advantage of that opportunity. Last year they notified me that I had reached my 120 payments and was qualified for Public Service Loan Forgiveness. Considering their track record, I absolutely did not trust them. I spoke with multiple reps who advised me that it was time for me to apply for forgiveness. I was even told not to worry about my past probl