Checking or savings account — BANK OF THE WEST (CA)

Overdrafts and overdraft fees. Dear Sir or Madam, I am writing to complain about how Bank of the West XXXX https : //www.bankofthewest.com/ ) rudely handled a system error causing an overdraft in my checking account and how they insulted me. Their system error causes a {$35.00} overdraft fee on XX/XX/XXXX. But when I contacted the Bank of the West on XX/XX/XXXX, they claimed that the {$35.00} is a service cancellation fee, and they insisted that I clicked the XXXX stop payment button in my account. But I never did that operation. The online banking mailbox message ( screenshot attached in the complaint ) clearly says the {$35.00} is an overdraft fee, not a cancellation fee. Then the Bank of the West threatened to close my online banking account because " some hacker logged into my account