Money transfer, virtual currency, or money service — Skrill USA, Inc. (DC)

None. On XX/XX/2021, I took the bait of a fraudulent email purportedly from XXXX XXXX regarding a change in my subscription. I spoke to one XXXX XXXX in the Security Department at the number given ( XXXX ) who explained that the charge had been activated accidentally. I provided him access to my checking account ; but he transferred {$500.00} from it to Skrill instead. So I called XXXX, which pronounced that a scam. ( XXXX case no. XXXX. ) Skrill stated in a XX/XX/XXXX email that the transfer would be cancelled and that amount would be refunded to my bank account. On XX/XX/XXXX, Skrills XXXX confirmed that the transaction had been cancelled and the funds were still in the U.S. On XX/XX/XXXX, I received another email from Skrill, which reiterated : Your money transfer to XXXX XXXX has faile