Credit reporting, credit repair services, or other personal consumer reports — SYNCHRONY FINANCIAL (KY)

Account information incorrect. I have tried to communicate with Old navy credit card and I continuously receive the run around. I called and spoke with a rep last year regarding this account. I paid the account in full and asked that the account be closed at the time of that call. After reviewing my credit report and researching on my own when I paid the account in full and asked for it to be closed the rep should have notified me that the amount I paid was the not the full balance. So basically from XXXX until XX/XX/2019 XXXX XXXX was reporting late payments stating that I owe them XXXX $ ( XXXX ) dollar. I had no knowledge of this until I saw my credit report.