Money transfer, virtual currency, or money service — BANK OF AMERICA, NATIONAL ASSOCIATION (PA)

None. On XX/XX/2021, my husband received an email from XXXX indicating that his account had been compromised and asked that he call a given telephone number for assistance. My husband called the telephone listed on the email and spoke to an agent who gave him several confusing explanations as to what and how his account had been compromised, none of which made sense to him. My husband became suspicious and told them that he was going to contact our bank, Bank of America, but the agent insisted that he not call the bank because they would not help us with his XXXX account. Further, the agent insisted that he transfer money to them to resolve the issue. Not knowing whether to believe this person or not, my husband asked me to help him, thus I took over communications with this agent. I was a