Loading Scampede…
None. LOAN # XXXXXXXXXX My complaint is explained below and sent via email to XXXX on XX/XX/XXXX and I have been trying to get a loan modification approved since XX/XX/XXXX due to the pandemic. I believe Mr. Cooper to be fraudulent in the handling of my loan modification. They are supposed to be the mortgage experts, not me, but things do not add up as explained below. They used the wrong LTV and they shortened the term of my loan by 15 months stating that the payment could not be reduced and therefore I do not qualify for a loan modification. Shortening my loan term increases the payment when one adds in the forbearance amount! I never shortened the term of my loan and it is illegal for Mr. Cooper to do so. Furthermore, today I finally received the investor information that I have been