Checking or savings account — BANK OF AMERICA, NATIONAL ASSOCIATION (CA)

Transaction was not authorized. I reported a fraudulent transaction in the amount of {$650.00} on my debit card dated XX/XX/2021 associated with my Bank of America checking account ending with XXXX. However, Bank of America refused to credit me because they claim it does not fall into their fraudulent transaction guideline. I, therefore requested Bank fo America to provide to me the phone number or any contact information of this merchant so I could contact the merchant directly. Since Bank of America refused to do its job I want to find out exactly what has happened as I have never purchased anything or received anything from this merchant. As it shows on my bank statement, the merchant is " XXXX XXXX XXXX in XXXX Colorado ''. However, Bank of American could not provide any phone number,