Credit card or prepaid card — Paypal Holdings, Inc (ID)

Card company isn't resolving a dispute about a purchase or transfer. I went to XXXX on XX/XX/2021 to cash my payroll check in the amount of XXXX and wanted to get {$150.00} back in cash and load the rest of my payroll money onto my PayPal pre-paid card. With the amount being over {$500.00} I was told I had to do two separate transactions. We did the first transaction off {$500.00} they charge {$4.00} to cash a check and {$3.00} to load the money onto my PayPal card but because I was cashing a check and loading onto my PayPal card at the same transaction they voided out the {$3.00} making the total she gave back to me {$490.00} I thought everything went through just fine so we continued with the second transaction I was only loading onto my PayPal card so I was charged another {$3.00} for t