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None. Our mortgage was sold to Mr. Cooper in XXXX of XXXX. In the summer of XXXX we got notice that a reassessment resulted in an increase from {$1400.00} to {$2000.00} a month due to a tax increase. In XXXX we also received notice from XXXX XXXX that our tax payment was late and assessed fees. I contacted Mr. Cooper on numerous occasions, I have the email strings for the contacts. It took months before they would fix the assessment and Im the one who had to contact the city to verify my taxes did not go up. our monthly mortgage is now {$1500.00}. However they will not credit the escrow account for the {$500.00} plus in late fees, penalties and interest. They said they are waiting for XXXX to verify the amounts. However Ive provided the information by email from XXXX XXXX many times.