Student loan — AES/PHEAA (MS)

Problem with personal statement of dispute. Hello. I have written around 4 or 5 letters to AES XXXX American Education Services ) concerning this issue and I hope that you can help. I am a healthcare provider with a spouse who lost his job due to the COVID-19 pandemic. Despite this, although struggling to make ends meet, I have managed to make my monthly payments. I am in a property with rent payment that is {$2300.00} a month. This takes my entire paycheck. We are finally in the process of finding a home to buy and are building. It will give me a much cheaper monthly payment. We are a few weeks from closing and I received an alert that my credit score had dropped XXXX points due to a negative remark from AES XXXX I was XXXX days late on my payment. I was totally unaware. I thought the bil