Checking or savings account — ROBINHOOD MARKETS INC. (TX)

Problem using a debit or ATM card. On XX/XX/XXXX, I attempted to make a {$100.00} withdrawal at an ATM machine. I received a message stating " Go to cashier with a government issued ID to get funds ''. I did not go to the cashier to get funds. The next day I reached out to the ATM vendor and Robinhood. The vendor said the funds will credit back to the ATM card within 24 hours. Three days later Robinhood changed the transaction from pending to completed. Robinhood refused to issue a temporary credit and said it would take 90 days to complete the investigation. This is a known problem with Robinhood. No one should have to wait 90 days to receive their money.