Checking or savings account — ALLY FINANCIAL INC. (IL)

Problem making or receiving payments. My XXXX account has been deactivated by Ally Bank for security reasons. I understand why it was deactivated. Ive tried to contact them multiple times over the course of 48 hours to get the XXXX account reactivated but Ive been on hold for over 45 minutes four times with no answer. Ally Bank has not responded to direct messaging on their app. They do not have in-person branches so my only recourse is to wait on hold for hours at a time. I reached out to Ally Bank on their social media channels with my name and phone number with no response.