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Their investigation did not fix an error on your report. paid collections account and agreed to pay in full for deletion on a recorded line to delete the collection from report and they never deleted it. XXXX XXXX XXXX never updated the balance or removed the collections like they agreed to do. XXXXXXXX XXXX XXXX -never updated the balance on my credit report or deleted it from my credit report like they agreed to do XXXX XXXX XXXX -updated balance and never deleted like they said they agreed to do.