Credit card or prepaid card — AMERICAN EXPRESS COMPANY (FL)

Trouble using the card to spend money in a store or online. I bought a card from the XXXX XXXX on XX/XX/2022 at XXXX and I tried to create a account that way I can set everything up and it say they can't authorized for me to create a account. There is {$54.00} on the card. And I really need to use the card. They took {$7.00} off my card for no reason and I want my money back. Please help