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Credit card company isn't resolving a dispute about a purchase on your statement. Bank of America gave me a incorrect exchange rate ( in the bank 's favor ) for at least five transactions that I made in XXXX during a three-week trip in XXXX this year with my US BOA card. I know that the exchange rate was wrong because the BOA representative told me that exchange rates are handled by Visa and a Visa representative checked the rate for me. But the Visa representative said that to get a refund, I needed to go back to BOA. When I sent back to BOA, I was told that I needed to use an online process for reporting the error. The representative knew that I wanted to dispute every single transaction in a month of travel, since my suspicion was that if two charges checked at random were wrong