Checking or savings account — BANK OF AMERICA, NATIONAL ASSOCIATION (MI)

Problem using a debit or ATM card. On XX/XX/2022 an order was placed for a XXXX XXXX XXXX XXXX XXXX through XXXX with XXXX XXXX XXXX. On XX/XX/2022 my package arrived damaged with the jacket missing. XXXX was notified and I was told to keep the contents that I received until my issue was resolved. XXXX XXXX was notified about this issue and I was told by XXXX XXXX that I needed to file a claim with the carrier, XXXX. A claim was filed with the carrier and was also denied due to it being filed incorrectly. XXXX XXXX XXXX is the only party that is allowed to file a claim with XXXX due to contractual agreement that they have with them. I have provided the letter to Bank of America.