Credit reporting, credit repair services, or other personal consumer reports — EQUIFAX, INC. (HI)

Account status incorrect. We applied for a XXXX XXXXXXXX XXXX XXXX and XXXXXXXX XXXX on XX/XX/XXXX. We were approved and never received the card but received a bill on XX/XX/XXXX for the {$89.00} yearly fee. We called and explained that we never received a card in the mail. We live in an area that doesnt use mailboxes and we have a po box , and apparently XXXXXXXX XXXX does not send to po box ES so we gave our physical Address but explained that the zip code needed to add 4 extra numbers, which is typical, since the mail carrier would know that we use a Post Office Box. The representative said she was entering the situation in the notes and could clearly tell that the card had never been received or activated. She said she would try again as before the card was not received. Yet we di