Student loan — Nelnet, Inc. (IL)

Received bad information about your loan. I requested a refund of {$10000.00} in payments from my loan servicer, Nelnet on XXXX XX/XX/XXXX. I was then told I needed to resubmit my request to refund the {$10000.00} in payments on XX/XX/XXXX. I have been given no timeline on receiving the {$10000.00} refund of the payments made in XXXX.